Highlights: Consultancy Activities
Working with the advisory panel of our international consultants based in USA, UK, France and Japan, we lead study missions by identifying the needs of the retailers, liaising with the relevant points of visit and facilitating learning activities.
Examples of trips for which we were consultants include retailers from China visiting Japan; Singapore and Malaysian retailers visiting China, Singapore retailers learning from their counterparts in Japan and Korea and Indonesian retailers picking up tips from Singapore shopping malls. View the most recent study mission to Seoul, Korea.
Customer Centric Initiative Projects
Photo courtesy of Precious Thots Pte LtdThe customer centric initiative projects work on the basis that when service level and productivity improve, retailers will see their sales go up. The service level and productivity of the company as a whole is examined, analyzed, diagnosed and then the strategies deployed.
In the process, mystery shopping and customer satisfaction surveys are conducted for continuous improvements and motivation to staff.