Our Expertise
Retail Audit & Research
There is a good old saying of “Retail is Detail”.
Companies in retailing businesses are constantly in need of paying attention to the most minute details of its operations to ensure adherence of the standard operating procedures. Regular audits of the stores’ performance not only help to ensure that standards are met but also motivate staff to do better.
The Asia Academy for Retailing (亚洲零售学院) undertakes to design, develop and conduct Customer Surveys and Store Audits tailored to the needs of the client companies. After conducting the audits, we will analyze the data and present reports to clients.
Retail Consultancy
Retail companies are experts in their own field. Rightly so.
However, as the ancient Chinese proverb goes, “The 3rd party sees a clearer picture”. This is where sometimes they need consultants to offer a 3rd party view and look deep into the organization.
The Asia Academy for Retailing (亚洲零售学院) provides management consultancy services to retailers to improve their human resource management and development strategies, marketing and re-positioning strategies, business excellence and service strategies and their implementations. We have delivered Customer Centric Initiative and Singapore Service Class certification attainment projects. We do so by working closely with clients to identify the gaps and propose alternative ways to achieve higher performance levels.
Retail Course and Assessment Development
Every retailer has its vision, mission and core values. This shapes their unique corporate culture.
Retailers understand the importance of training and coaching their staff so that the personal goals of the individuals are aligned with the organisation goal and customers’ expectations are met.
The Asia Academy for Retailing (亚洲零售学院) believes that training and coaching which are contextualised or customised are effective and deliver results. We analyse training needs; design and develop course materials, formative & summative assessments as well as post training refresher / reminder tools.